How to Resolve Arlo Doorbell Connection Issues: A Comprehensive Guide

The Arlo Video Doorbell is an excellent security device that combines a camera, doorbell, and two-way audio to ensure you never miss a visitor. However, like any smart technology, it may encounter connection issues. If your Arlo doorbell is not connecting to Wi-Fi or experiencing other problems, this guide will walk you through troubleshooting steps to resolve these issues. From setup to working with Arlo support, you’ll find helpful advice for getting your Arlo doorbell up and running smoothly.

1. Arlo Doorbell Setup and Installation

Before diving into troubleshooting, it’s important to ensure that your Arlo video doorbell is properly set up. Proper installation can often eliminate a host of connectivity issues.

To install Arlo doorbell, follow these steps:

1. Unbox the Arlo Doorbell: Ensure that the box contains everything you need, including the doorbell, power cables, screws, and the mounting bracket.
2. Mount the Doorbell: Choose a location near your front door, ideally around eye level. Use the mounting bracket to fix the doorbell to the wall. Make sure it’s secure and positioned to get a clear view of the area in front of your door.
3. Power the Doorbell: If you’re using the wired Arlo doorbell, connect it to your existing doorbell wires for power. The Arlo wired doorbell must be installed correctly for it to function. If you’re using the battery-powered version, ensure the battery is fully charged and properly inserted.
4. Download the Arlo App: You will need the Arlo app to complete the setup process. Available for both Android and iOS, the app allows you to control all aspects of your Arlo doorbell.
5. Add the Device to the App: Open the app and follow the on-screen instructions to set up Arlo doorbell. This involves scanning the QR code on the back of the doorbell to link it to your Arlo account.

2. Common Arlo Doorbell Connection Issues

Once the Arlo video doorbell installation is complete, the next step is connecting the doorbell to Wi-Fi. This is where many users face problems. If your Arlo doorbell won’t connect to Wi-Fi, here are some common reasons and their solutions:

Wi-Fi Network Compatibility

One of the most common issues is the Wi-Fi network compatibility. The Arlo doorbell requires a stable 2.4 GHz Wi-Fi network for proper connectivity. It doesn’t support 5 GHz Wi-Fi. If your router is dual-band, make sure the doorbell is trying to connect to the 2.4 GHz band.

Solution:

• Log into your router’s settings and check if the 5 GHz network is enabled. If it is, temporarily disable it and try connecting the Arlo doorbell to the 2.4 GHz band.
• Alternatively, you can set up a dedicated 2.4 GHz network for the doorbell to connect to.

Distance from Router

The distance between the Arlo doorbell and your router can significantly impact connection quality. If the signal is weak, the doorbell may not connect, or you may experience poor video quality.

Solution:

• Move your router closer to the doorbell if possible.
• Use a Wi-Fi extender to improve the signal strength in the area around your doorbell.

Incorrect Wi-Fi Password

Sometimes the simplest issues, like entering the wrong Wi-Fi password, can prevent the Arlo doorbell from connecting to Wi-Fi.

Solution:

• Double-check the Wi-Fi password to ensure it’s entered correctly in the app. Pay close attention to case sensitivity and special characters.

Firmware Issues

Your Arlo doorbell’s firmware might need updating, especially if you’ve not set it up in a while. Outdated firmware can cause compatibility and connection issues.

Solution:

• Open the Arlo app, go to device settings, and check if there is a firmware update available for the doorbell. If so, update it to the latest version.

3. Arlo Doorbell Not Working: Troubleshooting Common Problems

If your Arlo doorbell camera is not working, it can be frustrating, but most of the time, it’s fixable. Here are some common issues and solutions for the Arlo doorbell not working:

Arlo Doorbell Not Responding

If the Arlo doorbell is unresponsive, it could be due to several reasons, including power issues or app configuration problems.

Solution:

• If you have a wired Arlo doorbell, ensure that the wiring is intact and properly connected.
• If you’re using a battery-powered version, check the battery level and charge it if necessary.
• Restart the Arlo doorbell by disconnecting the power supply for a few seconds and reconnecting it.

Camera Not Working

If the camera feed is not displaying correctly or appears blank, it could be due to a weak Wi-Fi connection, app issues, or camera malfunction.

Solution:

• Check the Wi-Fi signal strength near the doorbell.
• Ensure that the Arlo app is up to date.
• Restart the camera via the Arlo app by going into device settings.

Arlo Doorbell Stopped Working After Installation

Some users report that the Arlo doorbell stopped working right after installation. This could be caused by an installation issue or Wi-Fi interference.

Solution:

• Check your router’s settings to ensure there are no conflicts with other devices on the network.
• Make sure the doorbell is securely mounted and connected to the correct power source (for wired models).

Wired Arlo Doorbell Not Working

For wired Arlo doorbells, a lack of power could be the main cause of the malfunction. Ensure the power is properly connected to the device.

Solution:

• Check the voltage of the doorbell wiring using a multimeter. It should be between 16V and 24V.
• If the voltage is too low or fluctuating, you may need to install a doorbell transformer.

4. Arlo Support: How to Get Help

If you’ve tried all of the troubleshooting steps and your Arlo doorbell is still not working, it may be time to contact Arlo support for further assistance. Arlo offers several ways to reach out to their support team:

Arlo Support Contact

You can reach Arlo support online through their official website. The website has a dedicated support section with helpful guides, FAQs, and troubleshooting steps for common issues. If you cannot find a solution, you can contact Arlo support directly via chat or email.

Arlo Support Number

If you prefer to speak to a representative, you can call the Arlo support number. Be ready to provide your device information and describe the issue in detail.

Arlo App Support

Arlo’s mobile app also includes a support section where you can troubleshoot problems directly from your phone. In addition, the app lets you manage device settings, update firmware, and check the health of your Arlo doorbell.

5. Preventative Measures for Future Issues

Once you’ve solved the issue with your Arlo doorbell connection, it’s a good idea to take some preventative steps to avoid similar problems in the future:

• Check Wi-Fi regularly: Ensure that your Wi-Fi network is stable and supports the devices connected to it.
• Update firmware regularly: Keep your Arlo doorbell’s firmware up to date to prevent security and performance issues.
• Monitor battery life: If using a battery-powered Arlo doorbell, ensure the battery is charged regularly to prevent unexpected shutdowns.

6. Conclusion

The Arlo doorbell is a reliable and efficient way to secure your home, but like any smart technology, it can face occasional issues. Whether you’re dealing with Wi-Fi connection issues, camera malfunctions, or setup challenges, this guide should help you resolve common problems with your Arlo doorbell. If these steps don’t work, don’t hesitate to reach out to Arlo support contact for further assistance. With a little patience and the right troubleshooting techniques, your Arlo doorbell setup can be smooth, ensuring your home remains safe and secure.